The Royal Resorts Timeshare Company began over 30 years ago in Cancun on a property located on the bay side called Club Internacional de Cancun, now known as The Royal Cancun. Since inception the company has developed additional properties listed below:
The Royal Caribbean
The Royal Islander
The Royal Sands
The Royal Haciendas
The Grand Residences (Puerto Morelos)
The Royal Resorts ranks as one of the best timeshare systems to own in the world and we wanted to know why! Why are they ranked so high? In fact Tug Users Group ranks them as number 3 worldwide for best timeshare resorts to own. One thing that jumps at you upon doing research is their approach in creating a “home away from home” environment for the owners, a true abode of serenity. Second, is the great customer service that each owner receives from none other than the salesperson who sold them. A great way to minimize potential salesperson mistruths. The business approach they use of “client comes first” is an American concept that is just beginning to spread in Mexico and not every resort has understood the benefits of such approach. By operating as such, we feel most American clients feel right at home with this approach since they are in a foreign country and like the feeling of security that somebody “has their back” so to speak. The units are nicely equipped but not overly luxurious with everything needed including a full oven which allows for cooking the Thanksgiving or Christmas dinner! In addition the properties are big so you don’t see the same people every moment but not too big to make walking around an issue like the huge gigantic properties where owners need shuttles to get around. The resort ambience is laid back, not overly busy, which offers each guest the opportunity to just relax, look at the turquoise colored ocean while sipping a margarita on the rocks!
Royal Resorts offers a fixed week purchase which has its pros and cons like all things.
The pro’s are the following:
1. Guaranteed Availability.
2.No Hassle Upon Booking.
3.Easy to Plan For Since Same Week Every Year.
4.Good Resale Value For Peak Weeks.
5.Meet Same Guests Every Year.
6.Guaranteed Same Unit With View The Buyer Has Been Dreaming About All Year Long.
7.Peak Week To Be Deposited For Exchange, If Owned.
The con’s are the following:
1.Difficult To Reserve During Other Peak Weeks If Schedule Changes.
2.Monotony Of Experiencing The Same Weather and Same Guests Every Year.
3.Deeded Week Is For One Resort Only and Does Not Convey To The Other Properties.
4.Owners Cannot Upgrade Their Contract, Rather They Have To Buy Additional Weeks Separately.
5.More Expensive To Own Multiple Weeks Than Other Comparable Resorts.
Royal Resorts can be classified as an Timeshare Organization that is transparent and that each buyer gets exactly what they paid for, nothing more and for certain nothing less! Nothing more in the sense that the resorts and properties don’t really offer anything that is extraordinary in terms of the “Wow” factor. They are not properties where the guest is propelled to take many photos. That is not to limit what they do offer which is properties built on beautiful beaches, complete-fitted units, multiple pools, safe environment for families, excellent customer service, and a still-growing company.
However, the fact that Royal Resorts does not offer buyers the ability to upgrade their existing contract and that their deeded program is not for life does leave room for the argument that Royal Resorts is a more expensive ownership in the long run. Example, a buyer spends 28,000usd for a 2bd Royal Sands Fixed week in March and then decides they like Playa Del Carmen or Puerto Morelos better now since Cancun is not the destination it use to be and want to upgrade their contract. They cannot upgrade the contract, the buyer would now have to spend well over 40,000usd to buy the same week number in Playa Del Carmen and much more to buy in the Grand Residences in Puerto Morelos. Most Mexico Timeshares offer a floating week system and offer the buyer the ability to upgrade their contract during their visit. The pro’s and con’s of this approach compared with Royal Resorts are the following:
Pro’s of an Upgrade System:
1.The Ability to pay an upgrade fee that is generally less than the original purchase price to upgrade the size of unit and/or add more weeks of ownership to the contract.
2.The ability to change the ownership when needed to match family’s current needs.
3.Lesser financial outlay of funds for generally the same amount and/or size of inventory.
4.Provides a More Flexible System of ownership to the buyer since the future is unknown.
Con’s of an Upgrade System:
1.Resort is always looking to sell each member something new everytime they arrive to the resort which can be more expensive if the buyer is constantly upgrading.
2.High pressure sales team looking to always sell and at times get upset at existing owners if they don’t upgrade.
3.Developer consistently changes the benefits to perpetuate the need or illusion for upgrading.
4.Higher degree of pressure placed on salesperson to sell which sometimes leads to verbal mistruths used to persuade the client into buying but on false pretenses.
5.Developer tends to overly look at the clients with the mindset of how can the resort company get more money from the client as opposed to the thinking of Give to Receive!
6.Resort ambience tends to become sales…sales…and…more sales! Changes the energy of the property.
7.Resort no longer offers buyer a feeling of relaxation, rather the owner feels a need to remain guarded since everyone is trying to sell them something
In Summation, Royal Resorts is great at what they do but it is not for everyone. The culture is more American than International like most other resorts in Mexico now since the resorts attempt to accommodate their clients from Europe, South America, Canada, and Mexico. This may be since the owner is American and has offered what he feels most Americans would appreciate traveling overseas. Who can argue with that? On the other hand, developers who
seem to build more appealing resorts to the eyes and have salespeople who offer the moon and the Brooklyn Bridge all for one low price seem to have more unsatisfied clients than the No-Frills Approach of the Royal Resorts. After much thought on this point, we deduced that as people our human nature wants the pie in the sky, let’s face it, we all want to dream which is what some “eye-candy resort systems” play on. But, in the end it appears that the concrete basis of why the majority of travelers travel to Mexico and then return are not for the “eye-candy” but for the more personable reasons such as:
Personalized Mexican Hospitality
Smiling Mexican Personnel
To Be Genuinely Serviced and Not Looked at as a Dollar Bill
A Great Snorkel or Dive Experience
And of course a Great Margarita on the rocks!
Maybe in the end what we call focus on substance more than fluff is better any day of the week!